Support

Early access · one person answers, usually the same day

Email [email protected]. Say what you were doing, what you expected and what happened; a screenshot helps more than anything. If you're testing through TestFlight you can also shake the phone, or take a screenshot, and send it from there.

Signing in

• Forgot your password? Both apps have a link under the sign-in button. The code comes by email; check spam the first time.
• "Too many tries"? Wait the minutes it says and go again. Each wrong code counts.
• Don't have an account? Ribbon is invite-only while it's early. Apply here and you'll get a code by email.

Timers

• No chime at the end of a block? On the Mac, check Notifications in System Settings allows Ribbon. On the phone, allow notifications when it asks, and check Focus mode isn't silencing it.
• The Mac and phone disagree? They share one running session through the hub. Pull down to refresh on the phone, or wait a few seconds; if they stay apart, sign out of one and back in.
• Nothing on the Lock Screen? Live Activities need iOS 16.2 or later and the switch in Settings → Ribbon → Live Activities.

Boards and tools

• A board is missing? Ribbon lists what the connected account can see. Check the key you connected belongs to the right workspace, or reconnect it from Settings → Connections.
• Calendar or Reminders not showing on the Mac? System Settings → Privacy & Security → Calendars and Reminders, allow Ribbon, then restart it.

Updates

The Mac app checks for updates itself and tells you when one is ready; What's new in the app lists what changed. The phone gets small updates on its own when you open it, and bigger ones through TestFlight or the App Store.

Your account and data

You can change your name, email and password, sign out other devices, or delete your account entirely from Account settings in either app. What Ribbon keeps and why is on the privacy page.